ACCESSIBILITY INFORMATION
A Little Background
We wish for everyone to feel welcome when visiting our experience at the Edinburgh Waverley Station and want to make you aware of the following.
Large Crowds
Many guests visit us at once, around 500-1000 at a time this can mean areas can become crowded and Edinburgh Waverley is espeically crowded at Christmas.
We would recommend guests who struggle with crowds hold towards the back of the waiting area and when on the platform again hold back allowing the crowds to move forward. You may find it easier to board the train once others already have.
Each carriage when on the train holds around 80 passengers with 8 carriages per train. We also operate the event from Waverley Station, a working mainline station and therefore the number of passengers around the platforms can drastically increase.
Loud Noises
Our experience involves music, actors with microphones a large train and large crowds, all which can, of course, produce loud sounds. For those with difficulties with loud noises, guests have found it helpful to bring ear defenders with them for the elements of the show / experience.
The station due to it’s very nature is also a loud busy environment with many trains and passengers.
Flashing Lights
There is lighting on the carriages that syncs with the show. Therefore, there will be some flashing but not strobe lights on board the train and around our experience.
Wheelchairs
We are pleased to offer dedicated wheelchair spaces on board THE POLAR EXPRESS™ Train Ride Edinburgh.
These spaces must be pre-booked in advance, as availability is limited and we are unable to accommodate wheelchairs without a confirmed reservation.
If you or a member of your party requires a wheelchair space, please ensure this is selected at the time of booking.
Interested in joining us this season?