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Please see our FAQs BEFORE contacting us by clicking here.

Our elves aim to respond to all enquiries within 3 working days. Our normal office hours are Monday to Friday, 10am to 4pm.

Please check spam/junk boxes for replies as sometimes our elf mail will arrive in there instead of your inbox.

Please note video and images on the website are for representation only and have been taken at other experiences operated by PNP Events. THE POLAR EXPRESS and all related characters and elements © & ™ Warner Bros. Entertainment Inc. (s23) THE POLAR EXPRESS™ Train Ride Edinburgh is licensed by Railevents International and is operated and managed by PNP Events Ltd, Registered in England and Wales. Company Number 11056091. VAT Number 320329051

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