GUESTS WITH ADDITIONAL NEEDS
A little background
We wish for everyone to feel welcome when visiting our experience at the Edinburgh Waverley Station and want to make you aware of the following.
Large crowds
Many guests visit us at once, around 500-1000 at a time this can mean areas can become crowded and Edinburgh Waverley is espeically crowded at Christmas. We would recommend guests who struggle with crowds hold towards the back of the waiting area and when on the platform again hold back allowing the crowds to move forward. You may find it easier to board the train once others already have. Each carriage when on the train holds around 64 passengers with 8 carriages per train. We also operate the event from Waverley Station, a working mainline station and therefore the number of passengers around the platforms can drastically increase.
Loud Noises
Our experience involves music, actors with microphones a large train and large crowds, all which can, of course, produce loud sounds . For those with difficulties with loud noises, guests have found it helpful to bring ear defenders with them for the elements of the show / experience.
The station due to it's very nature is also a loud busy environment with many trains and passengers.
Flashing Lights
There is lighting on the carriages that syncs with the show. Therefore, there will be some flashing but not strobe lights on board the train and around our experience.
Walking
For guests with difficulties walking, we do try to accommodate you as best as possible whilst also having restrictions of running the event with heritage carriages. Unfortunately due to the design of our heritage coaches we are unable to accommodate wheelchairs.
FAQS
Are there disabled toilets available?
Can wheelchair users board the train whilst in their wheelchair?
Is there any parking for guests with disabilities?
There is parking around London Euston, however you may find it easier to park on the outskirts of the city and use the underground to get in. Many of the underground stations are wheelchair accessible with staff on hand to assist.
Official Merchandise
Official THE POLAR EXPRESS Train Ride merchandise is available to purchase from North Pole Trading.
